FAQ

Returns & Refunds

WHAT IS YOUR RETURN POLICY?

Please refer to revolve.com/returns for our full policy. Items must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

WHAT IS YOUR EXCHANGE POLICY?

Please note we can only reserve in-stock items for exchanges. We are not able to reserve pre-order items for exchange. All items that are sent back as an exchange need to follow the applicable terms from the Return Policy.

HOW DO I MAKE AN EXCHANGE?

Reserve your exchange item online via your a href=

Ship your item back using the prepaid label included in your package, or we'll email you one to print at home. You may also return the item to a Happy Return Bar

Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You will receive a shipping notification once your exchange has been processed.

If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.

HOW DO I MAKE A RETURN?

You can return your item using the return label that was provided in your package. If you need a new return label, you have the option to log in to your account (link to login page) and mark the items you wish to return, and generate another label if needed. If you do not have an account, you may access your order through this link.

WHAT IS HAPPY RETURNS?

We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.

1. Simply start your return online to receive a QR code
2. Locate a Return Bar near you, bring in your items, and you're good to go!
3. You will receive refund confirmation within 24 hours from the drop-off date.

A few exclusions apply, and the following items cannot be accepted through Happy Returns; however, you have the option to return via mail:

• Аромат
• Лак для ногтей
• Свечи
• Батарейки
• Аэрозоли
• Жидкости на основе спирта
• Сумки
• Ботинки и сапоги
• business & pleasure co. products
• Funboy products
• REVOLVE Man products

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Yes, if the orders were placed under the same email account, you may return them together in one package. We recommend writing the order numbers down on a piece of paper and including it inside the return package with the items. You may also include the return labels for the different orders inside the package.

If you are returning multiple orders placed under different accounts, we ask that you return them separately using the corresponding label.

WHAT IF I RETURN A NON-REVOLVE ITEM?

If you have mistakenly returned an item you did not purchase from Revolve, please contact Customer Service by phone (1-888-442-5830) or via email (sales@revolve.com) as soon as possible.

While we will attempt to assist you with locating and recovering the non-Revolve item, Revolve will not be held liable for replacing, returning, or otherwise compensating the customer for items returned in error.

WHAT HAPPENS IF I REFUSE A PACKAGE OR IT IS UNDELIVERABLE?

If a package is refused or undeliverable, it will be returned to our facilities by the shipping carrier. Once it is en route back to our facility, we cannot intercept it for a redelivery attempt.

If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Department. Please note that this process can take up to 10-14 business days.

For security measures, any modifications to an address for a reshipment attempt are subject to approval. Please contact Customer Service by phone (1-888-442-5830) or via email (sales@revolve.com) if you would like us to reship the package or if you would prefer a refund.

WHAT WILL BE THE REFUND METHOD FOR MY RETURN?

All refunds will be issued to the original form of payment unless store credit has been requested.

• Any store credit used in full or partial method of payment will always refund back as store credit.
• Gift cards or gift certificates will be refunded back to the original gift card/gift certificate.
• If a loyalty reward(s) was applied to your order, the refund will be issued back to the loyalty reward.

WHEN WILL I BE REFUNDED?

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.

Оплата

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Credit cards are a secure payment method to use when shopping online. REVOLVE takes security measures and fraud monitoring to keep your account information safe.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

REVOLVE accepts the following forms of payment:

• Credit Cards: Visa, Mastercard, American Express, Discover, and JCB credit card.
• 3rd party payment methods: PayPal, Afterpay, Klarna, Zip, Apple Pay, and Venmo. Options may vary based on location and order amount.
• REVOLVE Gift certificates/Gift cards and Loyalty Rewards.

WHEN WILL MY CARD BE CHARGED?

An authorization charge is made when your order is placed. We will complete the charge when the order ships out.

Программа лояльности

WHAT IS THE LOYALTY PROGRAM?

The LOYALTY Program rewards you for shopping on our sites. Every 2,000 points you earn gets you $20 in REWARDS, which can be redeemed on REVOLVE.com or FWRD.com! Your combined net spend on REVOLVE and FWRD counts towards your loyalty status (loyalty tier) on each site (respectively), and REWARDS can be redeemed on either site.

WHO CAN JOIN THE LOYALTY PROGRAM?

The LOYALTY Program is available to US residents who are at least 18 years old at the time of enrollment. All communications will be in English and the currency value will be in USD.

IS IT FREE TO JOIN THE LOYALTY PROGRAM?

Yes! The LOYALTY Program is free to join. There are no enrollment or annual fees and no credit card application. You must register for an account on www.revolve.com or www.fwrd.com in order to participate in the LOYALTY Program. Just provide your full name, email address, and agree to the LOYALTY Program terms and conditions.

Opting in on one of our sites will opt you in to both sites regardless of which site you initially opted in to. Your account credentials (same login) are the same for both Revolve.com and FWRD.com.

WHAT IS THE RELATIONSHIP BETWEEN MY REVOLVE POINTS AND FORWARD POINTS?

Points are earned independently on each site and counted separately towards earning LOYALTY REWARDS. This means Points earned on REVOLVE.com and FWRD.com are not combined. However, earned REWARDs can be used on either site. We also count your combined spend (on both REVOLVE.com and FWRD.com) toward your loyalty status (loyalty tier) on each site (respectively). Make purchases to increase your loyalty status and gain access to additional perks!

WHERE CAN I EARN POINTS?

You earn points on anything you buy and don’t return on REVOLVE.com and FWRD.com. Points will be applied to your account 30 days from the date of shipment. Taxes, fees, services (including shipping and gift wrap), gift certificates, coupons, and REWARDS applied to a purchase do not qualify for points. Please visit REVOLVE Loyalty and FWRD Loyalty for more information on how many Points can be earned for purchases, promotions, and other qualifying activities.

WHAT DO I GET WITH MY POINTS?

Once you have earned 2,000 points on either the REVOLVE.com website or the FWRD.com website, we will automatically convert those points to $20 in REWARDS that can be used to shop on REVOLVE.com or FWRD.com.

DO POINTS EXPIRE?

Yes. Points earned but not converted to REWARDs will expire one year from the date when your last points were earned.

DO REWARDS EXPIRE?

Yes. REWARDS expire 90 days from the date and time they are issued. The expiration date is stated under Points & Rewards history under your LOYALTY Program account for your convenience.

HOW DO I USE MY AVAILABLE REWARDS?

When you are logged in to your REVOLVE or FWRD account (the same account login will work across both sites), your REWARDs are automatically available to you at checkout. At Checkout, click "Redeem" under the "REWARDS" section.

WHY DIDN'T I EARN REWARDS POINTS ON MY PURCHASE?

There are several reasons you might not have earned points on a specific purchase. The most common reasons are:

• You checked out as a guest. Make sure you log in to your account before checking out so we can apply points to your account. Unfortunately, you cannot earn points for a transaction after the time of purchase.
• You returned your purchase. Please note that you will only receive points for items you purchase and do not return. Points will not be posted to your account until 30 days after the items ship.
• You shipped your items to locations outside of the United States. You will not earn points for shipments made to destinations outside the United States.
• You used a coupon/discount code greater than 25%. You will not earn points for orders made with a coupon/discount code that discounts more than 25% of your cart total.

ЧТО ПРОИСХОДИТ С МОИМИ БАЛЛАМИ, КОГДА Я ВОЗВРАЩАЮ ВЕЩИ?

All points earned from the item, including bonus points, will be deducted from your account when merchandise is returned. It is possible your account could have a negative balance after merchandise is returned.

WHAT HAPPENS WHEN I RETURN AN ITEM PURCHASED WITH REWARDS?

If you return an item that was purchased with REWARDS, the dollar value of the REWARDS spent on the purchase will be credited to your account in the form of REWARDS. If you bought multiple items in a purchase partially paid with REWARDS, your account will be credited with the dollar value of the REWARDS spent on the entire purchase before any other payment method is refunded.

CAN I TRANSFER MY POINTS?

No. Points are earned on purchases you've made while logged into your account and cannot be transferred to other accounts. Your LOYALTY Program membership can only be associated with one account. Points earned on multiple accounts will not be combined.

CAN I TRANSFER MY REWARDS?

No. REWARDS are converted from points earned on purchases you've made while logged into your account and cannot be transferred to other accounts.

Я ПОЛУЧИЛ ЭЛЕКТРОННОЕ ПИСЬМО, В КОТОРОМ ГОВОРИТСЯ, ЧТО ПОЛУЧАЮ ТРОЙНОЕ КОЛИЧЕСТВО БАЛЛОВ ЗА БРЕНД МЕСЯЦА. ЧТО ЭТО ЗНАЧИТ?

For that month, you can choose a day to receive triple the points you normally receive per dollar on the brand-of-the-month. For example, if Tularosa is the brand-of-the-month in January, VIP members would receive 9 points per dollar instead of 3 points per dollar spent on Tularosa items on a day of their choosing in January. Select "I want my monthly triple points today!" at checkout to choose your triple points day.

КАК Я МОГУ ПОЛУЧИТЬ БОЛЕЕ ВЫСОКИЙ СТАТУС (УРОВЕНЬ) ЛОЯЛЬНОСТИ?

You are placed into a loyalty status (i.e. loyalty tier) based on your combined year-to-date spend on REVOLVE.com and FWRD.com. Your eligibility for higher levels is based on your net spend per each calendar year. Each site has its own set of tiers and perks. Make eligible purchases to increase your loyalty status and gain access to additional perks! For more information on net spend needed for each loyalty tier and their perks, please visit REVOLVE Loyalty Program and FWRD Loyalty Program.

IF I MOVE UP A TIER LEVEL, WHAT HAPPENS TO MY PREVIOUS BENEFITS?

Every time you achieve a new tier level, you continue to receive the benefits of all the preceding levels.

HOW LONG WILL MY LOYALTY STATUS AND BENEFITS LAST?

Your loyalty tier level and benefits are good for the calendar year in which you qualify. After that, you must requalify annually.

For example, if your REVOLVE and FWRD year-to-date net purchases exceed $500 by December 1st, 2020, you'll receive REVOLVE Star and FWRD Level 1 benefits through December 31st, 2020. If your year-to-date net purchases exceed $2,000 by February 1st, 2021, you'll receive REVOLVE VIP and FWRD Level 2 benefits until December 31st, 2021.

We reserve the right to alter or discontinue the program at any time, at which point you will no longer be able to accrue points and your benefits will no longer be valid. REWARDs already issued will be valid for 90 days from the date and time they are issued.

МОГУ ЛИ Я ПОТЕРЯТЬ ДОСТУП К ЗАРАБОТАННЫМ БАЛЛАМ И ЛЬГОТАМ?

o Benefits, including REWARDS and points will expire immediately if we end the LOYALTY Program, except that REWARDS that have already been issued will be valid for 90 days from the date they are issued. We reserve the right to disqualify any person from participating, or to cancel your participation in the LOYALTY Program if we believe you are violating the Terms and Conditions, reselling products, manipulating the program, making excessive returns, engaging in fraud, abusing rewards privileges or otherwise acting in a way that is inconsistent with the program’s intent, or for any other reason we deem necessary in our sole discretion. If your account is cancelled or you opt out of the LOYALTY Program, you forfeit any unused REWARDs as well as all LOYALTY Program points that have not been redeemed.

HOW DO I ATTAIN ELITE STATUS AND WHAT BENEFITS ARE AVAILABLE TO ME? (REVOLVE)

We will invite select VIP members to Elite status. Elite Members are invited to exclusive REVOLVE events.

HOW DO I CANCEL MY REVOLVE LOYALTY MEMBERSHIP?

Click "Opt Out" on the Opt Out section of the Loyalty page in your account. You will lose your rewards, points, and benefits on both sites. Rewards, points, and benefits cannot be recovered. If your account point balance is below zero at the time of opting out, that negative point balance will be retained if you rejoin.

WHERE CAN I FIND THE COMPLETE TERMS AND CONDITIONS FOR THE LOYALTY PROGRAM?

For the complete terms and conditions, please visit REVOLVE Loyalty terms and FWRD Loyalty terms.

Сравнение цен

DO YOU PRICE MATCH OR OFFER PRICE ADJUSTMENTS?

REVOLVE is happy to price match an authorized retailer within 30 days of the purchase date under the following conditions:

• The item must be available to purchase on the competitor's site in at least one size. We do not price match stores that do not list or answer a contact phone number, that do not list a business address, or that list nearly all items as discounted.
• The item must be the same style/color.
• Final Sale - If the competitor's website lists the item as final sale, we will match this stipulation.
• Price matches are limited to no more than two of the same items. More than two units is considered a wholesale quantity and we will not be able to honor the price match.
• Orders Shipping to Australia, New Zealand, Canada, United Arab Emirates, and certain European countries will see All Inclusive Pricing listed on our site. This will include the price of the item + duties & taxes at checkout to create one unified price for our customers.
• Решение о соответствии цен принимает менеджер по продажам по своему усмотрению. Ценовой зазор обычно бывает 40% или более от первоначальной цены.
• Купоны не могут накапливаться или смешиваться для сравнения цен, то есть мы можем складывать купон и цену вместе только в случае, если в это время существует конкурентное предложение.
• Некоторые поставщики, включая Acacia Swimwear, Alice + Olivia, A.L.C., Ash, B&O Play, Canada Goose, Citizens of Humanity, Common Projects, Diane von Furstenberg, Elizabeth and James, Golden Goose, Hudson, J Brand, Joie, KAOHS, Love Moschino, Marc by Marc Jacobs, Mason by Michelle Mason, M Missoni, Paige Denim, Public School, Rag & Bone/JEAN, Schott, 7 for All Mankind, Soft Joie, Stuart Weitzman, T by Alexander Wang, Theory, Vans, Vince и Wolverine, устанавливают дополнительные ограничения в отношении предоставления нами купонов на их товары.
• Мы не приравниваем купоны, которые могут быть использованы ограниченное количество раз.

Gift Returns

HOW DO I RETURN A GIFT I RECEIVED FROM REVOLVE?

• If you are returning an item you received as a gift please contact customer service at 888.442.5830 or sales@revolve.com so that we may initiate your return for you and issue you a return label.
• Once your item has been received and processed we will issue a store credit to the email address provided.

WILL THE PURCHASER KNOW IF I RETURNED THE GIFT?

Nope! Once the email has been updated through our Gift Return, all order updates/notifications are sent to the new email address!

Order Status

What does your Order Status mean: